Yeah, I know--all of it. I've given that rant myself, even.
The part where Speakeasy isn't doing more than "best effort" is that we're technically doing this with residential-level service, which means that they're very responsive on the phone, but don't actually have anything saying "and if we don't have it back up in X hours we nip out back and commit seppuku". They have "best effort" which is, well, where we are now, yippee.
The sucktastic Comcast customer AUP &c is why we're signing up with business-level service with Comcast, which allows the kind of service we need--static IP and all of that. Our residential cable modem has never failed us (*knock on head*) and the overall service will soon be getting upgraded from 5.0Mb/s to 6.0Mb/s.
The only thing that I could think of that could suck less is putting lorien in a colo, which I'd rather not do--price becomes a consideration, alas. 8-(
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The part where Speakeasy isn't doing more than "best effort" is that we're technically doing this with residential-level service, which means that they're very responsive on the phone, but don't actually have anything saying "and if we don't have it back up in X hours we nip out back and commit seppuku". They have "best effort" which is, well, where we are now, yippee.
The sucktastic Comcast customer AUP &c is why we're signing up with business-level service with Comcast, which allows the kind of service we need--static IP and all of that. Our residential cable modem has never failed us (*knock on head*) and the overall service will soon be getting upgraded from 5.0Mb/s to 6.0Mb/s.
The only thing that I could think of that could suck less is putting lorien in a colo, which I'd rather not do--price becomes a consideration, alas. 8-(
-- Lorrie